Last updated: November 14, 2026
This policy explains how refunds, cancellations, and billing milestones are handled for technology services provided by Web Digital Zone. Because our engagements involve professional engineering hours, cloud infrastructure configurations, and dedicated team allocations, terms vary by engagement type:
1. Managed Cloud & Infrastructure Services
- Managed cloud administration fees covering an active billing cycle are non-refundable once infrastructure configuration, monitoring, or patching has commenced.
- Clients may cancel ongoing managed cloud services by providing 30 days written notice prior to the start of the next billing cycle.
- Direct third-party consumption charges billed by AWS, Microsoft Azure, or Google Cloud remain governed by the respective cloud provider's policies.
2. Project-Based Engineering (Migrations, Security Audits, Web Builds)
- Project milestones and mobilization retainers cover initial architectural discovery and engineering planning. Once technical discovery or migration scripts have commenced, advance payments are non-refundable.
- If a project is halted prematurely by mutual agreement, billing will be reconciled based on work completed up to the date of notice.
3. Digital Growth & Retainer Marketing
- Ongoing SEO and ad management retainers are billed monthly in advance and are non-refundable once the cycle has started.
- Ad spend paid directly to ad platforms (Google Ads, Meta) is consumed by those networks and cannot be refunded by Web Digital Zone.
4. Contact for Billing Queries
If you have any questions regarding invoices or milestone payments, please contact our accounts team at:
Web Digital Zone
Ground Floor, Logix Park, Plot number 4&5, A Block, Sector 16, Noida, Uttar Pradesh 201301
Email: contact@webdigitalzone.com
Phone: +91 93543 32286