Last updated: 17 July 2026
This policy explains how refunds and cancellations are handled for services provided by Web Digital Zone. Because we offer several different types of services — one-time project work, ongoing retainer services, and cloud hosting — refund terms vary by service type as described below.
1. Project-Based Services (Web Development, One-Time Design Work)
- Projects typically require an advance payment of 50% before work begins, with the remaining balance due on agreed milestones or delivery.
- The advance payment is non-refundable once work has commenced, as it covers planning, design, and development time already invested.
- If a project is cancelled by the client before any work has started, the advance payment may be refunded minus any payment gateway or processing charges already incurred.
- If a project is cancelled midway, the client will be billed for work completed up to that point; any excess advance paid beyond the value of completed work will be refunded.
2. Retainer & Ongoing Services (SEO, Google Ads, Meta Ads, Social Media Marketing)
- These services are billed on a recurring monthly basis for work performed during that billing cycle.
- Monthly service fees are non-refundable once the billing cycle has begun and work has commenced, since these fees cover time, strategy, and management effort for that period.
- Clients may cancel ongoing services at any time by providing at least 30 days written notice. Service continues (and is billable) until the end of the current billing cycle.
- Any advertising spend (Google Ads, Meta Ads) that has already been spent with the respective ad platform is non-refundable by us, as this is paid directly to the platform on the client's behalf.
3. Cloud Hosting Services (AWS, Google Cloud, Azure)
- Hosting setup and management fees for a billing period already in progress are non-refundable once the setup or management work has been carried out.
- Underlying cloud infrastructure costs charged directly by AWS, Google Cloud, or Microsoft Azure are governed by those providers' own billing and refund policies, not ours.
- Clients may cancel ongoing hosting management services with 30 days written notice; charges for the current billing cycle remain payable.
4. Non-Refundable Items
The following are non-refundable under any circumstance, as they represent direct pass-through costs to third parties:
- Domain name registration or renewal fees
- Third-party software, plugin, or theme licenses purchased on the client's behalf
- Advertising spend already delivered to Google, Meta, or other ad platforms
- Payment gateway processing charges
5. How Refunds Are Processed
Approved refunds are processed back to the original payment method via Razorpay within 7–10 business days of approval. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
6. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us at contact@webdigitalzone.com or +91 93543 32286 with your project or invoice details. We will review your request against the terms above and respond within a reasonable timeframe.
7. Changes to This Policy
We may update this policy from time to time. The terms in effect at the time of your payment will apply to that transaction.